VidHub Support
Write to us at support@movigo.eu.com . In your message, include your device model, your Android version, and a description of the problem.
Common problems and solutions
A video file does not open
- Check that the file still exists and has not been moved or deleted.
- Check the format: the app opens MKV, AVI, MP4, MOV, RMVB, WMV and other common formats.
- Close other apps and try again: playback in 4K or HDR also depends on what your device can display.
A network drive does not connect
- Check that your device and the storage are on the same network.
- Check the address, login and password of the SMB/CIFS or WebDAV connection.
- If the storage was turned off or restarted, connect to it again in the app.
A media server is not shown
- Check that Emby, Jellyfin, Plex or fnOS is running.
- Check that the server is reachable from your device over the network.
- Open the server in the app again and refresh the library.
Subtitles do not appear
- Check that subtitles are turned on during playback.
- For external subtitles, the SRT, SSA or SUB file must sit next to the video.
- If the video has several built-in tracks, pick the right one during playback.
4K or HDR video stutters
- Playback in 4K or HDR depends on the file itself and on what your device can display.
- Close other apps and try again.
- If the file is on a network drive, check the network speed.
The library shows files in the wrong order
- Change the sorting: by type, date or rating.
- Refresh the library after adding new files.
Posters or descriptions look wrong
- Descriptions and artwork are taken from TMDB, a community-maintained database.
- Refresh the library to update the metadata.
Still have a question?
Describe the problem in a message: include your device model and Android version, and we will reply to your email.